Cookie Policy

This Cookie Policy explains how UNIFIRA Limited (“Unifira”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website located at https://www.unifira.com.

UNIFIRA Limited is registered in England and Wales at 30 Avenue Road, Sutton, England, SM2 6JB.

This Policy applies to visitors of our public website. It does not govern data processing activities within customer-controlled environments integrated through UNICUS or AIOps Admin.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow websites to function properly, remember user preferences, and collect information about site usage.

Cookies may be first party (set by Unifira) or third-party (set by external service providers).

Cookies do not grant us access to your computer or files beyond the information you choose to share.

2. How Unifira Uses Cookies

Unifira uses cookies to ensure that our website operates securely and efficiently. Cookies help us:

• • Maintain website functionality
• • Improve user experience
• • Understand how visitors interact with our website
• • Measure website performance
• • Support security and fraud prevention

We do not use cookies to access customer cloud environments, infrastructure credentials, or operational data processed within AIOps Admin or UNICUS. Integration with customer systems is handled separately under secured authentication models and is not dependent on website cookies.

3. Types of Cookies

Essential Cookies

These cookies are necessary for the basic operation of our website. They enable secure navigation, page loading, and form submission functionality. Without these cookies, certain website features may not function correctly.

Analytics Cookies

We use Google Analytics and Google Tag Manager to understand how visitors use our website. These tools collect aggregated information such as pages visited, session duration, geographic region (approximate), device type, and referral sources. This information helps us improve website structure, content clarity, and performance. Google Analytics may place cookies on your device to distinguish users and measure traffic patterns. The information generated may be transmitted to and processed by Google in accordance with their privacy policies.

Performance and Optimization Cookies

Performance-related cookies help us identify technical issues, monitor load behavior, and improve reliability.

4. What Cookies Do Not Do

Cookies onhttps://www.unifira.comdo not:

• • Store customer cloud credentials
• • Access AWS, Azure, Kubernetes, Databricks, or private cloud environments
• • Store API keys used within AIOps Admin
• • Store encryption keys under BYOK models
• • Access monitoring or cost analytics data

Cloud integrations, cost monitoring, and migration analytics are handled securely within authenticated platform sessions and are not linked to public website cookies.

5. Your Choices

You may control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies.

Please note that disabling essential cookies may affect website functionality, including contact forms or demo request submissions.

You may also control certain analytics tracking preferences through available consent tools, where applicable.

6. Data Retention

Cookies may persist for varying durations depending on their function. Some cookies expire at the end of a browser session, while others may remain for a defined period to support analytics and performance measurement.

7. Updates

We may update this Cookie Policy periodically to reflect changes in our technology, service offerings, or regulatory requirements. The updated version will be posted on our website with a revised effective date.

8. Contact Information

If you have questions about this Cookie Policy, you may contact:

Email: info@unifira.com